In these Terms and Conditions “you” and “your” refers to the Company or Person identified in the Enquiry Form and “we”, “us” and “our” refers to Mediations Newcastle.

1. Booking Confirmation

A Booking for a Meeting/Mediation is confirmed upon payment on our website mediationsnewcastle.com.au.

2. Final Function Details

Any special requests must be confirmed 7 days prior to the mediation and can be requested by emailing [email protected].

3. COVID-safe check-in

All participants and visitors must check-in by scanning the QR code displayed at our reception or by completing the manual check-in form upon entry.

4. Food and Beverage

External catering is not permitted on the premises. Food and beverages services can be arranged when making your online booking. Any food and beverages purchased must be consumed during your meeting. You must not bring any food or beverages onto, or remove any food or beverages from, our premises.

5. Cancellation

If you cancel your Booking less than 7 days before the scheduled date for the booking, 50% of the booking fee will be retained by us as a cancellation fee. If you cancel your booking less than 5 days of the scheduled date for the booking, 100% of the booking fee will be retained by us as a cancellation fee. Cancellation of food and beverage orders will incur 100% of the booking fee within 0-7 days of the scheduled date.

6. Scheduled Times

You agree to start and finish the Meeting at the scheduled times. If you require additional time, we will charge an additional fee. If the Meeting runs over your confirmed booking time AND past the usual operating hours of 5pm, you will automatically incur an additional half day hire charge along with a $495.00 extension fee for building security. Please note that the Meeting is confirmed for the times noted in your invoice and booking information only. If you foresee that your booking will run over your confirmed time, please contact us on (02) number or 0425 205 183 or [email protected] to make arrangements. If an extension is not arranged, you will be asked to vacate the rooms following the End Time of your booking.

7. Other Functions

We may book other Meetings in the same room up to 30 minutes before your Start time and 30 minutes after your End time. We may also book concurrent Meetings in adjoining rooms.

8. Sound

Although the rooms have been sound proofed, there is no guarantee that they are completely sound resistant.

9. Delivery and Collection of Goods and Personal Belongings

We will only accept delivery of goods 1 business day prior to the Meeting between the hours of 9 am and 4 pm (unless we have agreed to alternate arrangements in writing). All goods and personal belongings must be removed at the end of the Meeting. If the goods and belongings are not removed, we reserve the right to store the goods and personal belongings pending collection by you or forward these goods to you by courier at your cost. We are not liable for any loss, destruction or damage to any goods or personal belongings.

10. Decoration

No items are to be nailed, screwed, stapled or adhered to walls, doors or other surfaces in our premises. Any signage in common areas is subject to our prior written approval.

11. Movement of Furniture

Mediation rooms are set at maximum capacity. Chairs and other furniture must not be moved between rooms.

12. Filming and Photography

You must obtain our prior written consent to any filming or photography on our premises and must comply with any requirements we impose.

13. Compliance

You are responsible for compliance with all applicable laws and regulations in relation to your Meeting and the orderly behaviour of your employees, agents, contractors and guests. We reserve the right to intervene as we consider necessary including, without limitation, adjusting any set up to ensure compliance with fire, health and safety codes. Our premises are strictly non-smoking.

14. Force Majeure

We are not liable for any loss or damage to you if we are unable to hold the Meeting due to act of God, act of public enemy, war, earthquake, riot, flood, explosion, compliance with any law or government order, strike, lock out or any other cause not reasonably within our control.

15. Liability

You are liable and indemnify us for any loss, destruction, damage or injury to any person or property and for any claim, liability, loss or expense suffered by us which is caused or contributed to by you or your employees, agents, contractors or guests.

16. Privacy

We respect your privacy and the confidentiality and security of personal information provided by you to us. How we handle your personal information is explained in our Privacy Policy linked in the footer of our website and from this link.

17. Law

These terms and conditions are governed by the laws of New South Wales and you irrevocably submit to the exclusive jurisdiction of the courts of New South Wales.